Shipping + Policies



International


Payment


  • Paypal. No cash, check, or money orders. Credit cards are accepted through PayPal.
  • Please make sure to submit payment when you buy an item. 
  • For non-paying buyers, the transaction will be canceled.We will wait for the payment til two days after that deadline will cancel the transaction.
  • If there's any problem, don't doubt contacting us.
  • International buyers are responsible for any customs fees/taxes.


Shipping


  • Packages are shipped via Chilean Post Office, certified. The shipment will be made between two and three working days after cleared payment for your order.
  • Allow 3 to 4 weeks for package to arrive*. Average delivery times : Europe 10 - 15 business days, North America 10 - 15 business days, Central America 10 - 15 business days, Asia & middle east 15 - 25 business days, Australia & oceania 20 - 25 business days.
  • When a package is not picked up in the post office and it is returned to us, the client must pay the shipping again. To avoid this , please add your phone number so they can get in touch with you, in case you are not at the address.
  • If you require a quicker shipping method, please contact us for details on time frames and costs involved.
  • Please double-check the address you provide when you place the order. We cannot offer refunds for items lost due to incorrect mailing address or mistakes in the address provided.


Lost or stolen packages

  • Loveispvh is not responsible for lost or stolen packages. We are a very small business and can not reimburse orders. We will do our best to help you find something that is marked delivered but has not reached your doorway. 


Refunds and Exchanges


Returns policy:


  • Due to the hand crafted, small batch, preservative-free, and natural qualities of our products, we do not accept returns or exchanges, nor do we issue refunds. We do want you to have a happy experience, so if you are unsatisfied in any way, contact us and we'll find a solution.


Legal disclaimer


  • Our products are grooming aids, not drugs. These products are not intended to diagnose, treat, cure or prevent any disease.
  • Our products don't meant to replace normal treatment prescribed by a qualified practitioner. Always seek the advice of a  medical professional before changing or discontinuing any prescribed treatment.
  • The information in the listings pertains to the properties of specific ingredients used in our products. Please consult a medical professional for treatment of serious skin conditions. 
  • Please note that as all products are handmade in small batches, some variation will naturally occur.



_____




Chile


Formas de pago


  • En nuestra página web sólo Paypal. 
  • Vía e-mail : transferencia bancaria. Si deseas pagar con este método, por favor envíanos un mensaje aquí, indicando el producto de tu interés y nos comunicaremos contigo a la brevedad.


Envíos


  • Vía Correos de Chile.
  • El envió se realiza 2-3 días hábiles, luego que tu pago es claramente confirmado.
  • Tiempo de entrega : 5 días hábiles aproximadamente, dependiendo del destino.


Devoluciones y cambios


  • Debido a que somos un pequeño estudio y a la naturaleza de nuestros productos : hechos a mano en pequeñas cantidades, naturales y sin conservantes. No aceptamos devoluciones o cambios, ni realizamos reembolsos. Queremos que tengas una experiencia feliz, así que si estás insatisfecho de cualquier forma, contáctanos para encontrar juntos una solución.


Renuncia legal

  • Nuestros productos son una ayuda para el aseo, no una droga o medicamento. No es su intención o fin, diagnosticar, tratar, curar o prevenir alguna enfermedad.
  • Nuestros productos no pretenden reemplazar el tratamiento normal prescrito por un profesional calificado. Siempre busque el consejo de un profesional médico veterinario antes de cambiar o suspender cualquier tratamiento prescrito .
  • La información entregada se refiere a las propiedades de los ingredientes específicos utilizados en nuestros productos. Por favor, consulte a un profesional de la medicina para el tratamiento de enfermedades graves de la piel.
  • Por favor nota, que todos nuestros productos son hechos a manos en pequeñas cantidades, algunas diferencias pueden ocurrir naturalmente.



Más información? FAQ o en nuestras redes sociales.





                                                                                                                         


*due to holidays, packages might have a few days delay